Cancellation and refund policy

Effective date: 11 October 2026. This policy forms part of our Terms and conditions.

Bookings are final

Once payment is completed and your booking is confirmed, student-initiated cancellations do not receive an automatic refund or session credit. Please choose your session time carefully before paying.

Rescheduling

You may reschedule a confirmed session if you give at least 24 hours notice before the scheduled start time. Rescheduling is subject to tutor availability. Payment stays with the booking.

Within 24 hours

Self-service cancel or reschedule with less than 24 hours notice is not available. Contact us only for exceptional circumstances.

Tutor cancellation

If your tutor cancels a confirmed paid session, ujLearn adds a session credit to your account for the same service type. The credit is valid for 30 days from issue and can be used to book another session subject to availability. There is no tutor-driven “move to a new time” — you rebook using the credit (or pay by card if you prefer).

If you prefer a cash refund after a tutor cancellation, contact us. An administrator may issue a full refund to your original payment method in place of the credit.

Exceptional refunds (admin)

Cash refunds for student-initiated cases are discretionary and not advertised as a standard entitlement. Where an administrator approves a goodwill refund to the original payment method, ujLearn may deduct the payment gateway fee plus a small processing buffer so the platform is not out of pocket on the transaction.

Unpaid holds

Selecting a slot holds the time briefly while you complete Stripe Checkout. If you do not pay in time, the hold expires and the slot opens again. Cancelling an unpaid hold does not involve a refund.

See also our Terms and conditions and Privacy policy. Operated by EASYQ2C PTY LTD (ABN 59 693 587 754), NSW 2144, Australia. Contact support@easyq2c.com.